Receiving your new solar hot water system.

Best Solar Hot Water operate a high volume, low margin on line business which brings you the best solar hot water products at the lowest possible prices. One of the ways that you earn these low prices is by taking responsibility for the transportation of the product to your door. We could ship these items to you but we would need to use large and expensive inter and intra state freight companies who would often need to trans-ship your purchase using third party carriers – this would lead to a blurring of responsibility for the arrival of purchase in good condition which would in turn lead us to need insurance and this cost would be reflected in the price that we would have to charge for your hot water system. Add to this the fact that we have yet to find a transport company that will deliver to your door (which is after all where you need it).

We believe that the best way to organise the receiving of your hot water system is for you to talk to your local freight company FIND THEM AT:-

  1. They will charge you less than the larger companies
  2. They will take responsibility for getting your goods to you un-damaged (without the blame shifting that can occur otherwise)
  3. They will be able to organise either a tailgate truck or an additional pair of hand to unload the goods to your door.

Having said that Rheem (Australian manufactured solar hot water systems) will deliver to a transport depot near you at no charge if you tell us which depot you have arranged to receive your goods (they may make a small charge but not if you get them to deliver to your door).   They will also deliver to a business in a town that is open during normal business hours and has a forklift at no cost.

When your order has been processed we will ship your new solar hot water system to you and send you an e-mail advising you of a shipping date and the consignment note number.

The 3 ways that your system can be sent out to you are as follows:-


You can collect the goods from a central warehouse in your capital city (some regional centres may also have warehouses). If you nominate this method we will send you an address and pick-up number. We recommend that you pick up the goods in a trailer which is at least 2 M long. Or you can get your local freight company, or your plumber to collect on your behalf.

METHOD 2 (Rheem Only):

You can arrange with your local transport company to accept delivery into their depot and arrange for the system to be brought out to your home / site at an agreed date.

You need to advise us of the name of the transport company, their address and telephone number and a contact name.

METHOD 3 (Rheem Only):

You can nominate a destination address but this address MUST BE:-

  1. A business premises capable of receiving large trucks
  2. A business that is open during normal business hours
  3. Have a forklift

You need to advise us of the name of the business, their address and telephone number and a contact name.

If the name, address and telephone number that you supplied does not meet these criteria then the goods may be returned to warehouse in which case there may be a re-warehousing fee (these have been known to be as high as 30% of the value of the goods) and there will be a new delivery charge.

Any return or re-warehousing fees are the responsibility of the consignee or the buyer.


You should check the goods as soon as you receive them for transport damage. Claims for damage should be accompanied by a copy of the delivery docket and photographic evidence of the damage including a photograph of the carton. Claims for transport damage must be made with 24 hours of receiving the goods.